Cheryl Parker from Coldwater, MI

Thanks, Jan. The Avenger was a Comfortable LIFESAVER! When my car died I panicked for a minute--worried my weekend plans w/my son would be ruined.
Then I remembered that Coldwater is fortunate to have your car rental service!
You provided professional and timely service, and I was back on the road quickly for what turned into an enjoyable, carefree weekend.
Thanks again. I will tell my friends to visit Haylett's if ever the need to rent arises!

Robbin & Omer Davis from Shipshewana, IN

Hi Israel!

We are absolutely loving our fifth wheel! It is so awesome! Everything works great and we think its beautiful! Everyone that comes into it thinks so, too. My mom and dad want one, now!

You were the best salesman we've ever dealt with. Your whole company was the best we've ever dealt with! We will be sure to pass your name a long to everyone we know that's looking for an auto or RV.

Keep on doing what you're doing and you'll remain the best!

Thank you, again so much for everything. (the cookies, too!)

P.S. When you get someone interested in our trade, you can have them call us and we'll tell them what a great unit it was for us, if you want.

Love & Hugs,

Robbin & Omer

Morgan Mathews from Tuscon, AZ

I just wanted to thank you all for the wonderful service I received when I was there in July. I was treated very well when I so desperately needed a car. Thanks again!

Rick & Wendy Fury from Rapid City, SD

"We are writing this letter to let you know that we would recommend your dealership to everyone who is interested in purchasing an RV. Your dealership has treated us so well that we just want to let you know how we feel. We purchased a 2006 Carriage Carri-Lite in June of 2007. We had a few issues with the unit, so Jeff jumped in and dealt with Carriage directly on our behalf. We greatly appreciated that and when we brought the unit back to your dealership we were treated very nicely by everyone in the service department.
In June we came back to your dealership to have a second air unit installed. Jeff worked with our schedule and had us in and out in about 3 hours. The attention to detail was great! Jeff has always taken the time to call us and see how things are working and how we are doing. We greatly appreciate that and know for a fact that other dealers, no matter what product you buy, do not take the time to do this. He called us recently to see how the air unit was operating and if we were happy with it. We told him we loved it and that we had been in so much rain and that the unit never leaked. Please do whatever you can to keep Jeff in your service department.
Thank you again for maintaining a very professional and very caring service department."

See the following blog entry by Rick & Wendy related to this testimonial:
"After going on the tour, we left and headed to Coldwater MI so Hayletts Rv could install a second a/c in our bedroom. They were real good about getting us in right away and did an outstanding job on the new unit. It can cool the camper much better than the original unit can. But the new unit is not ducted and that makes a difference even though it is a smaller unit. The one thing we need to keep in mind that we are now taller since we did not get a low profile unit. We are now at 12'9" tall. But we love the new unit!!"

J. E. DeAngelo from Golden Mills Sales, Inc. in Allentown, PA

"While traveling at night through Michigan I had a severe brake malfunction on my loaded trailer. I was able to layover in Coldwater where I located your shop and presented my problem to them in the morning. Your parts and service staff were able to have me operational by 3:00pm the same day. Considering the severity of the malfunction, I found this to be extraordinary!
The concern and efficient approach taken by Chipper and Bill resolved the issue quickly and in a most professional manner.
I do appreciate such great service, especially under such adverse circumstances."

Julie Kaser from Bronson, MI

"Thank you so much for having a salesman like Israel on your staff. He went above and beyond what some would do to get that sale and assist me in finding the right vehicle. After we talked aboutwhat I needed he took the time to bring the car I was interested in here to my house because I didn't have a vehicle to come to your lot. Now I can finally stop worrying about finding another vehicle!"

Don Goch from GM.com

"Hi Israel, I just thought I'd dro you a note about the Saturn Wagon we recently purchased. I did a couple of minor repairs (I do my own work) - the fuel economy is 33-36mpg - and it's NOT an oil burner! We just came back from Chaleviox, MI where we had the back loaded, four sets of skis on top, and four adults inside. It ran like a top! We're very pleased and the cookies were great also! Thanks, and may God Bless!"

Courtney A Dirschell from Coldwater, MI

"I'm writing to express my gratitude for your company and the way you cater to your customers--completely! Over the last several years I've been getting my oil changed at Haylett's, as well as other car dealerships throughout Branch County. Each time I have it changed by another dealership I'm disappointed compared to my service at Haylett's.
At other places I call and they tell me it can't be done for a couple of days. I end up leaving home early in the morning to make sure I get it to them in time for somone else to drive me to work. Each time I do this I'm either late to work or they don't have someone to drive me.
Unlike at Haylett's--When I call for an oil change you get my car in usually within the day and offer to come and get my car and bring it back to me. I love this! And it is the reason I will remain a customer of yours. I don't have to rearrange my home or work schedule, which is such a hassle. Your service is unlike others, as well as having reasonable prices and employees that I trust.
Keep up the great work, and know that you have a customer you can count on!"

Theresa Truex from Coldwater, MI

"I just wanted to say 'thank you' for the wonderful response that I received from Zack in your service department. He is very professional and attentive to his work. I know that your service dept. is very busy and I just wanted to say 'thank you' for getting my heater fixed, ordering parts, and calling my warranty company. All these things take time. My kids and I will have a warm vehicle this winter. It means a lot to me and I really appreciate all that you've done."

Joseph & Lisa Barone from Branch County, MI

"To Haylett's Auto Service Dept, Zack, and Staff:
Thank you so very much for getting my truck in on such short notice. It feels good to know that the wonderful staff in your service department are very loyal to your customers. We have deeply appreciated everything you have done for us with our '03 Ford Ranger 4x4!
And to Scott DeLoach, who has been a very outstanding salesperson in our book. He told me "Don't sweat the small stuff" and I didn't! Scott has been wonderful to us in our minor needs with our Sweet Ford Ranger 4x4 'Edge!'
Scott, you are the best! And you will see us in the near future for all our transportation needs. And hopefully a camper too!"

John R Stoddard from the United States of America

"Recently I had the chance to do some business with your company. I do not feel that pre-printed forms are personal enough, so I am handwriting this letter.
The first deal was for a slide in camper that was on consignment. Unfortunately, that deal did not go through. However, because of your salesman Jeff Kimble I later decided to purchase a 7x14 motorcycle trailer from you.
The trailer is nothing special, but everything that I wanted on the trailer was provided and everything that Jeff said your firm would do you did. Any questions I had were answered promptly and courteously. Any questions he could not answer he would go out of his way to find the answer as soon as he could.
I have never dealt with a salesperson who returned telephone calls so promptly & I commend him for that!"